The terms and conditions governing your use of this website and our online booking, patient-form and enquiry services. Last updated: 14 July 2026.
These Terms of Service are entered into between you and Sampax Health (Pty) Ltd, trading as Sampax Health 911 Medical Centre ("Company", "we", "our", "us"). They govern your access to and use of www.sampax-911.co.za (the "Website"), including our online booking calendar, Patient Information Form and enquiry form (collectively, the "Services").
By using the Website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not access or use the Website. By using this Website you confirm that you are of legal age (or are using it with the involvement of a parent/guardian, in the case of a minor patient) to accept these terms.
We may revise these Terms of Service from time to time. Changes take effect as soon as they are posted on this page. Continuing to use the Website after an update means you accept the revised terms — please check this page periodically.
You must ensure that any information you submit via our booking calendar, Patient Information Form or contact form is correct, current and complete. You are responsible for your own use of the Website and for the security of your own device, internet connection and login details.
Important: this Website and its forms are for appointment booking, patient intake and general enquiries only. They are not a substitute for emergency care. If you are experiencing a medical emergency, call our 24/7 emergency line on 082 629 8231 or your nearest emergency service immediately — do not wait for a website response.
You agree to use the Website only for lawful purposes and agree not to: violate any applicable law or regulation; submit false, misleading or another person's information without authorisation; transmit spam, chain letters or unsolicited advertising through our forms; impersonate any person or entity; attempt to gain unauthorised access to the Website or any connected system; introduce viruses or other harmful code; or use bots, scrapers or automated tools to access or copy the Website without our written consent.
The Website and its entire content — including text, graphics, logos, images, video and its design and arrangement — is owned by Sampax Health (Pty) Ltd or its licensors and is protected by South African and international copyright, trademark and other intellectual-property laws. You may view, print or download pages for your own personal, non-commercial use only. You may not modify, republish, distribute or create derivative works from any part of the Website, or remove any copyright or trademark notice, without our prior written permission.
Our Booking, Patient Information and General Enquiry forms are processed directly by this Website and are not provided through any third-party platform. Our practice-location map is provided through Google Maps. We are not responsible for the availability, content or practices of Google Maps or other embedded third-party services, which are governed by their own terms. For your convenience the Website may also link to other third-party sites; we do not control and are not responsible for their content.
This Website is developed and maintained by Dynamiq Tech and hosted on infrastructure provided by Axxess DSL (Pty) Ltd. Hosting services are provided on a best-effort basis; uptime and availability cannot be guaranteed, and the Website may occasionally be unavailable due to maintenance, third-party outages or circumstances beyond our control. Because appointment booking may be temporarily unavailable during such periods, please use our telephone or emergency numbers (Section 3 above) if you cannot reach us online.
Submitting a booking request or enquiry through the Website does not guarantee an appointment slot until confirmed by our reception team. General information published on the Website (services, conditions treated, practitioner bios) is provided for informational purposes only and does not constitute medical advice or a diagnosis. Always consult one of our practitioners directly for advice about your specific health condition.
The Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, to the maximum extent permitted by South African law. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components. To the extent permitted by law, Sampax Health (Pty) Ltd and its directors, employees and service providers will not be liable for any indirect, incidental or consequential loss arising from your use of the Website. Nothing in these Terms limits any liability that cannot lawfully be excluded, including liability for gross negligence in the provision of medical treatment.
Any personal information you provide through the Website is handled in accordance with our Privacy Policy, which forms part of these Terms of Service.
These Terms of Service are governed by the laws of the Republic of South Africa. Any dispute arising out of or relating to the Website or these Terms will be subject to the exclusive jurisdiction of the South African courts.
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sampax Health (Pty) Ltd regarding use of the Website.
Sampax Health 911 Medical Centre, 74 Sekhu Street, Atteridgeville, Pretoria, 0008, Gauteng, South Africa.
Tel: 012 023 4005 · Email: info@sampax-911.co.za
If you become aware of any misuse of this Website, please report it to us at the email address above.
This is a plain-language summary adapted for Sampax Health 911's website and services. It is provided as general information and is not a substitute for legal advice — we recommend it be reviewed by a qualified South African legal advisor before reliance. See also our Privacy Policy and PAIA Manual.
